Shipping policy

Last updated: 08.07.2026

Thank you for shopping with NICOLA MACKOVA.

1. ORDER PROCESSING

Orders are usually processed within 1-3 business days after payment confirmation.

During collection launches, holidays, or periods of high demand, processing times may be slightly longer.

2. SHIPPING DESTINATIONS

We currently ship within the European Union.

If your country is not available at checkout, please contact us at info@nicolamackova.com.

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on the delivery destination and the selected shipping method.

The total shipping cost will be shown before you complete your order.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times are as follows:

Czech Republic: 1-3 business days
European Union: 3-10 business days

Delivery times are estimates only and may vary depending on the shipping carrier and local delivery conditions.

5. ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

6. DELIVERY DELAYS

We are not liable for delays caused by circumstances beyond our reasonable control, including carrier delays or local delivery disruptions.

This does not affect your statutory rights as a consumer.

7. RISK AND DELIVERY

If you are a consumer, the risk of loss of or damage to the goods passes to you when you, or a third party designated by you other than the carrier, take physical possession of the goods.

8. LOST SHIPMENTS

If you believe that your shipment has been lost, please contact us at info@nicolamackova.com and we will do our best to assist you.

9. CONTACT

If you have any questions regarding shipping, please contact us at:

info@nicolamackova.com